We aim to process and ship all orders within 2-4 business days. However, this depends on our demand at any one time and this may take up to 7 days. Once your order has been dispatched, you will receive a confirmation email with tracking information.
Domestic Shipping: Estimated delivery within 3–7 business days.
International Shipping: Estimated delivery within 7–21 business days, depending on the destination.
Please note that shipping times may vary due to customs delays or carrier issues beyond our control. Any duties or import taxes are the responsibility of the recipient.
We want you to love your purchase. However, due to the nature of our inventory, our return policy varies depending on the item type:
All vintage pieces are FINAL SALE and not eligible for return, refund, or exchange. Each item is one-of-a-kind, and we do our best to accurately describe and photograph any wear or imperfections. Please review item details carefully before purchasing.
Items from emerging designers may be eligible for return or exchange under the following conditions:
You must request a return within 7 days of receiving your order.
Items must be returned unworn, unwashed, and with original tags and packaging.
Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.
To initiate a return, please contact us at [contact email] with your order number and reason for return.
If you receive an item that is damaged or not what you ordered, please contact us within 48 hours of delivery. We’ll work quickly to make it right.
We do our best to respond to messages in less than 24 hours during business days. Exceptions may occur. We very rarely reply on weekends.
Orders can take up to 5 business days to be shipped (7 days). If you wish to receive your order for a specific date, please message us concerning this prior to purchase.
All vintage sales are final. No returns / cancellations other than for items with grossly inaccurate description such as sizing and state. Please notify us within 2 days if that is the case and will issue you store credit.*
For express and insured shipping please inquire prior to purchase.
We are not responsible for lost items. We offer insured shipping. Please inquire further if you wish to have your order sent insured.
We are not responsible for orders that were not picked up from the post office by the customer or for packages that were attempted to be delivered 3 times unsuccessfully. If an item is lost due to failure of picking up/ receiving the package no refund will be provided.
If an item is sent back to us for reasons outside of our control, the shipping cost must be paid again by the customer. This includes possible return custom clearance.
Custom fees on orders outside of the EU must be paid by the customer.
We do not offer holds however we do offer installment payment. The item will only be marked as reserved once the first installment plan has been paid. Installments are not refundable. Contact us to set up a payment plan.
*We will provide the buyer with a return label. Once the item is received and is sent back in the exact condition it was sent in, the store credit will be issued. Any sign of wear or alteration by the buyer will cause the item to be sent back to you and you will be invoiced for the shipping cost. Please keep in mind that while we do our best to accurately describe items, they are vintage items. Pin holes, standard signs of wear, blemishes are not considered to apply to this policy.
At Prophet, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website prophet.com and make purchases from our online store.
We collect personal information that you voluntarily provide to us when you:
Make a purchase
Sign up for our newsletter
Create an account
Contact us for support or inquiries
This information may include:
Full name
Email address
Shipping and billing addresses
Phone number
Payment details (processed securely through third-party providers)
Purchase history
We may also collect non-personal information automatically, such as:
IP address
Browser type
Device information
Referring website
Pages you view and actions you take on our site
We use your information to:
Process and fulfill your orders
Communicate with you about your order or inquiries
Send promotional emails (if you opt-in)
Improve our website and customer service
Prevent fraud and ensure the security of our site
We do not sell your personal information. We may share your data with trusted third parties, including:
Payment processors
Shipping and fulfillment partners
Email marketing services (if you subscribe)
Analytics tools (e.g., Google Analytics)
These parties only receive the information necessary to perform their functions and are required to keep your information secure.
We use cookies and similar technologies to:
Enhance your browsing experience
Remember your preferences and cart contents
Analyze traffic and usage patterns
You can manage cookie preferences in your browser settings.
Depending on your location, you may have rights regarding your personal data, including:
Access to the personal information we hold about you
Requesting corrections or deletions
Withdrawing consent for marketing communications
To exercise your rights, please contact us at [your contact email].
We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
We may update this policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new effective date.
If you have any questions about this Privacy Policy, please contact us at:
hello@prophet.vision